During times of uncertainty, businesses can quickly become overwhelmed with calls and emails from their customers or clients. It can be difficult to keep up with this staggering amount of questions, concerns, and requests. At Smart Convos, we want to support your company and ensure you stay connected to your consumers with our AI chatbot, called the ConvoBot.
How Having an AI Chatbot Will Help Your Business in Critical Times
Our AI chatbot works like a virtual assistant. In other words, it can answer your consumers’ questions 24/7 and help them find what they’re looking for. As a result, it could reduce the number of emails or calls you’re receiving in these critical times because the chatbot has already helped them. This gives you more time to focus on other things. Additionally, the AI “assistant” will save your customers time and frustration. Customers are likely already frustrated due to all the uncertainty. The lack of a quick response or easily accessible information will likely only make them more frustrated. With the help of the ConvoBot, they can swiftly and easily find the information they need without the hassle of browsing the entire site. Accordingly, this also improves your customer experience.
Furthermore, the AI chatbot helps you determine what your consumers are looking for and focus on helping them. During a time of uncertainty, your consumers and clients may be looking for different information than they normally would. You may also have new, unexpected website visitors during this time. Regardless, by viewing the chat transcripts, you can ensure the necessary information is readily available. Moreover, you can customize your chatbot’s transcript at any time. If you find that your visitors are searching for something different, you can easily upload a new script. Once again, this can help reduce frustration and point consumers in the right direction.
No matter what, Smart Convos will always believe in the power of conversation. An overflowing inbox or voicemail can be overwhelming, and we want to help ensure that you’re able to stay connected with your customers and answer their questions through these times. For this reason, Smart Convos is reducing the price of our platform to small businesses and startups, as well as, waiving fees all together for Non-Profits and Charitable organizations for the next 6 months. Learn more about our “Communication for Communities” program and You can find out more about the product on our website, or you can schedule a time with us to learn more.